- OperatorRabidi N.V.
- Game ProvidersPragmatic Play, Hacksaw Gaming, Nolimit City, others
- Deposit MethodsCards, crypto, e-wallets, POLi, PayID
- Support24/7 live chat, email
How to get in touch
For assistance, send an email to support@vinylcasino.best. The support team can help with general questions about your account and explain the next steps where further information or action is required. Please send your message from the email address associated with your account where possible.
Typical reasons to contact support include:
- Account access, profile details and verification questions
- Deposit and withdrawal questions
- Questions about applicable bonus terms
- Technical problems with the website or account features
- Responsible gambling requests or concerns
Replies are usually sent within 24 hours, although the time may vary depending on the nature of your request and the information needed to review it.
What to include in your message
To help support understand your request and respond more efficiently, include your account email or username, a short description of the issue, and any relevant details such as when the problem occurred or what you were trying to do. If the matter relates to a technical problem, screenshots can be useful where relevant. Do not include your password or other unnecessary sensitive information.
If you are contacting support about responsible gambling, clearly explain the assistance or account action you are requesting. The team will review your message and provide information about the available next steps.
